DHL PAKET:You can contact DHL Paket via mailusing this address (24h prima della raccolta). Alternatively you can book the collection through the website or you can take your package to the nearest DP shop.

OTHER COURIERS: You may select the courier of your preference, however in this case, the return shipping costs will be at your expense and will not be reimbursed. Please keep in mind that choosing to use your own courier can slow down the return process and the resulting refund.

Attach the pre-printed Return sticker (sent to you with the order) on the package you are sending back. Fill in the ‘Waybill' with the following details:

• The Level Group Srl
• Parajumpers Online Store
• c/o Geodis Logistics S.p.A.
• Via Dogana Po, 2/A
• 29015 Castel San Giovanni (PC)
• Piacenza

A notification will be sent to you via email when your return has been received and processed.

If you want to track your return, all you have to do is Log in in at any time, go to the Orders section in "My Account" and enter the aforementioned Return Authorisation Number.

If you are sending the package from a country not within the European Union, please fill in 5 copies of the Returns Proforma Invoice. These documents are needed to clear customs and must be given to the courier. The Returns Proforma Invoice was included in the package you were sent. You can download another copy here.

If you are sending the package from Russia or the USA, please fill in 5 copies of the Returns Proforma Invoice with the relative descriptions and value of each item. These documents are needed to clear customs and must be given to the courier.

Cancelling your order using the means provided by the Distance Selling Regulations

If you are making an order from the European Union where the Distance Selling Regulations (DSRs) of 2000 are in force, you have the right to cancel your order by sending us written notification within seven working days from the date of delivery.

You must send written notification to Customer Services in which you specify your wish to cancel the contract for the entire order within seven working days after receiving your items. Please contact us by visiting our Customer Service area or write to us at:

• The Level Group s.r.l.
• Order Cancellation
• Piazza Arcole 4
• 20143, Milano
• Italy

When our Customer Care team receives your notification communicating your wish to cancel the contract, they will send you an email with the Return Authorisation Number. Please include this number on the Returns Proforma Invoice that you will get with your order and fill it in with the requested details. Send us the Returns Proforma Invoice with your return so we can process it straight away. If you lose your Returns Proforma Invoice, you can download it from the link that you will find in the email authorising the return, which you will have received from our Customer Services team, or you can download it here.

We recommend that you insure the return shipment as you are responsible for any damage until we receive it at our warehouse. We also recommend using a secure, trackable shipping method for the return and that you keep proof of shipping, in case you need to make any claims.

Please note that you will have to cover return shipping costs using the means provided by the Consumer Protection Regulations (Distance Selling Regulations).

All items must be unused, in their original condition and sent from the country to which they were shipped. We will refund the entire order within 30 days of receiving notification of your wish to cancel the contract. If we do not receive the cancelled order, we will see to it that it is collected at your expense.

Please note that you can exercise your right to cancel the order provided by the DSRs only if you send us formal written notification of your desire to cancel within seven working days from receiving the order, as described above.

Additional returns information

Currently we are unable to exchange goods.

You must send the return from the same country that you made the order. We cannot accept returns from different countries.

Returns that do not comply with the conditions described above or which have incomplete or missing customs documents will be refused and returned to sender.

Your return package will be processed within a maximum of 7 working days after it is delivered to our warehouse.

3. Getting a refund

After our warehouse has received your return and verified that all the conditions are met to accept it, you will receive a refund within 30 days. Please note that the return shipping costs will be deducted from the amount spent.

Your refund will be credited to the credit card used for the purchase or to the bank account provided, in the instance that you have used cash on delivery as your payment method.

If your order was sent to a destination within the European Union, all taxes (VAT) will be refunded. Outside of the European Union, customs duties and taxes cannot be refunded. In any case, you can recover these costs by contacting your local customs office directly. As this may not be available in all countries, we recommend using a customs broker if you want to get a refund on the custom duties for the returned goods.

The refund time depends on the payment method used:

A. Purchased by credit or debit card: the time required to see the refund depends on the company that issued the card. We can say that the value date of the credit will, in any case, be the same as the charge, therefore you will not be subjected to any bank interest losses.

B. Purchased with cash on delivery: the refund will appear in the current account you have provided, therefore the refund time depends on the accuracy of the data provided. Our bank usually processes refunds within 5 working days from when we request them and the refunded amount will be visible on your account statement within a few days. You can check the refund from your online account or by contacting your bank.