Due to tax legislation, limits may exist on orders from abroad.
The available shipping options are the same as those for
All orders to Gaza are temporarily suspended. To ensure you receive
the package, we ask that you select an alternative address.
- - All orders require a signature upon receipt;
- - We are not able to redirect orders to a different address after
they have been shipped. Therefore, we ask that you take care to provide us with an address where you
will be found at the time of delivery based on the delivery times given;
- - Our delivery services do not ship to PO boxes nor do they offer
- - If our delivery services find no one at the given address, they
will try to deliver the package another three times, leaving a sheet with instructions each
6. When do we ship?
Our online store ships to all countries, delivering from Monday to
Friday during working hours. A delivery time cannot be booked.
Some carriers do not deliver on days preceding holidays or on holidays.
7. Free shipping
Sometimes we launch free shipping promotions.
Please note that the free shipping promotion will be added to your order at the checkout.
If you need to return a purchased item during a free shipping promotion, your return will be
8. Your first order
For your security, if you are making an order for the first time, it
can only be sent to the cardholder's billing address or to a company address which we will see to
verifying independently afterwards. To prevent delays, we ask that you take care to ensure that your
billing address is the same as that on your card statement and that you write the cardholder's name
exactly as it appears on your card. We also ask that you ensure you enter your contact details
accurately, so that we can get in touch with you if required.
Please note that we insure every order in transit, right up until it
is delivered. We require a signature for each product delivered, and at this point the responsibility
for the order passes to you. If you are not the person who will receive your package (for example, in
the case of a gift) then the person who signed confirms delivery and becomes responsible for the
10. Track your order
You can check the status of your order by signing in to your account
and visiting the "Orders" section.
11. Taxes and duties
In order to ensure that shipping costs are accurate, while you
browse our site we recommend that you select the shipping country by using the "Change Country" link at
the right top of the page. Local VAT will be applied to all destinations in the European Union, the UK
and the USA.
In many countries, shipping is done by DDP (Delivered Duty Paid),
for which the applicable import fees are included in the final product price.
Shipping is done via DDP in the following
If a DDU (Delivered Duty Unpaid) destination is selected, the
indicated price for the products does not include taxes and VAT. The recipient is responsible for all
import fees, custom taxes and local taxes imposed by the country where shipment is made. The payment of
these taxes is required in order to relieve the order from custom charges.
We cannot predict what the amount to pay for taxes and customs will
be, therefore we ask that you check before making an order. Our online store ships worldwide with our
couriers (DHL - Shipments to Italy and the Russian Federation) and shipping costs are already included
in the final order total. In any case, as the international courier of your order, our curriers can
present you with a separate invoice for the local taxes that need to be paid.
Please note that the Russian Federation is a DDU destination. To get
more information on custom policies, see the official site for the Federal Customs Service here.
DHL EXPRESS NETWORK TERMS AND CONDITIONS OF CARRIAGE AND CUSTOMS OPERATIONS
These T&C are applied to services provided by Express Carrier
DHL Express in respect of delivery of Express Shipments for personal use.
1. Terms used herein:
Express Carrier: DHL Express is represented within the Russian
Federation by two entities, DHL International AO and DHL Express OOO. DHL Express as well as third
parties work together to deliver Express Shipments internationally and perform customs operations in
respect of Express Shipments.
Customs Broker means DHL Express OOO performing customs operations
in the name and on behalf of the customs applicant and other interested parties in accordance with the
customs laws of the Customs Union.
Express Shipment means goods shipped in express mode by any means of
transportation using electronic shipment organisation and tracking system on www.dhl.ru website to
deliver those goods to the Consignee pursuant to an individual waybill within the shortest possible
and/or fixed period of time.
Shipper means a legal entity, normally an online store that handed
Express Shipments over to the Express Carrier for delivery.
Consignee means an individual consignee of Express Shipment
specified in the DHL Express waybill.
2. T&C Subject Matter
2.1. These T&C are a public offer and form a consensual type
Delivery and Customs Operations Agreement in respect of Express Shipments by and between the
Shipper/Consignee, the Express Carrier and the Customs Broker (Agreement).
2.2. Consignee of Express Shipments accepts the provisions of this Agreement for themselves and for
other directly or indirectly interested parties, including the Shipper, by pressing a button, ticking a
box or putting any other sign in the box â€œI accept terms and conditions of the Public Offer, as well
as/or by any other means of actual confirmation of their consent when ordering goods at the Shipper's
2.3. Under the applicable legislation in Russian Federation Express Carrier and Customs Broker shall
have the right to demand from Consignee documents and information necessary for international delivery
of Express Shipments and customs operations in respect of Express Shipment, including those containing
information comprising commercial, bank and other secrets protected by law, or other confidential
information, and obtain such documents and information within the time limits ensuring observance of the
requirements specified in the applicable legislation.
Express Carrier and Customs Broker hereby acknowledge and confirm
that the obtained information comprising state, commercial, bank and other secrets protected by the law
or other confidential information must not be disclosed or used by Express Carrier and Customs Broker
and their employees for their own purposes, handed over to other persons, except for the cases envisaged
in the applicable legislation in Russian Federation other cases when disclosure of the information is
required for international delivery of Express Shipments and customs operations in respect of Express
3. DHL Express Network Terms and Conditions of Carriage.
3.1. The Shipper and the Consignee acknowledge that normal DHL
Express Delivery Terms and Conditions apply to carriage of goods via DHL Express network; the key
provisions thereof that are essential for the Consignee are listed below:
Deliveries and Undeliverables
Shipments cannot be delivered to PO box address or postal codes
only. Shipments are delivered to the Consigneeâ€™s address given by Shipper (which in the case of mail
services shall be deemed to be the first receiving postal service) but not necessarily to the named
Consignee personally. Shipments to addresses with a central receiving area will be delivered to that
area precisely. If the Shipment is deemed to be unacceptable, or it has been undervalued for customs
purposes, or Consignee cannot be reasonably identified or located, or Consignee refuses delivery or to
pay for delivery, DHL shall use reasonable efforts to return the Shipment to Shipper at Shipperâ€™s
cost, failing which the Shipment is transferred to DHL and may be sold by DHL without incurring any
liability whatsoever to Shipper or anyone else, with the proceeds of sale less service charges and
related administrative costs to be returned to Shipper.
DHL has the right to open and inspect Shipments without
DHL's liability is expressly limited to direct loss and damage only
and cannot exceed per kilo/lb limits pursuant to Section 6. Any other types of loss or damage whatsoever
are excluded (including but not limited to lost profits, interest, future business), whether such loss
or damage is special or indirect, and even if the risk of such loss or damage was brought to DHL's
attention before or after acceptance of the Shipment. If a Shipment combines carriage by air, road or
other mode of transport, it shall be deemed to have been carried by air. DHL's liability in respect of
any one Shipment transported, without prejudice to Sections 7 through 11, is limited to its actual cash
value and shall not exceed:
- an amount calculated based on $US 25.00/kilogram or $US 11.34/lb for Shipments transported by air or
other non-road mode of transportation; or
- an amount calculated based on $US 12.00/kilogram or $US 5.44 /lb for Shipments transported by
Claims are limited to one claim per Shipment; settlement of such
claim will be full and final settlement for all loss or damage in connection therewith. If Shipper
regards these limits as insufficient they must make a special declaration of value and request insurance
as described in Section 8 (Shipment Insurance) or make their own insurance arrangements, failing which
Shipper assumes all risks of loss or damage.
Time Limits for Claims
All claims must be submitted in writing to DHL within thirty (30)
days from the date that DHL accepted the Shipment, failing which DHL shall have no liability whatsoever
in respect of those claims.
Delayed Shipments and Money-Back Guarantee
DHL will make every reasonable effort to deliver the Shipment
according to DHL's regular delivery schedules, however, these schedules are not binding and do not form
part of this Agreement. DHL is not liable for any damages or loss caused by delays.
Certain services have a money-back guarantee which provides for a
credit or refund for delay of all or part of the Shipment's transport charges in some cases. The
Money-Back Guarantee Terms and Conditions are available on the DHL website (www.dhl.com) or from DHL
Circumstances out of DHL's control
DHL is not liable for any loss or damage arising out of
circumstances beyond DHLâ€™s control. These include but are not limited to electrical or magnetic damage
to, or erasure of, electronic or photographic images, data or recordings; any defect or characteristic
related to the nature of the Shipment, even if made known to DHL; any act or omission by a person not
employed or contracted by DHL, e.g. Shipper, Consignee, third party, customs authorities or other
government officials; Force Majeur, e.g. earthquake, cyclone, storm, flood, fog, war, plane crash or
embargo, riot or civil commotion, industrial action.
If Shipments are transported by air and involve an ultimate
destination or stop in a country other than the country of departure, the Montreal Convention, or the
Warsaw Convention as applicable, governs. For international road transportation, the Convention for the
International Carriage of Goods by Road (CMR) may apply. These conventions limit DHL's liability for
shipment loss or damage.
Shipper agrees to all routing and diversion, including the
possibility that the Shipment may be carried via intermediate stopping places.
Any dispute arising under or in any way connected with these Terms
and Conditions shall be subject, for the benefit of DHL, to the non-exclusive jurisdiction of the courts
of, and governed by the law of, the country of origin of the Shipment, and Shipper irrevocably submits
to such jurisdiction, unless contrary to applicable law.
3.2 Full text of the DHL Express Network Terms and Conditions of
Transport is available on www.dhl.ru website.
4. Customs Operations Terms & Conditions
4.1. Customs Broker:
4.1.1 may carry out customs declaration of Express Shipments;
4.1.2. inform the Consignee of the date of the goods arrival to the temporary storage facility (TSF) by
fax or email;
4.1.3. perform other actions stipulated in the customs laws of the Customs Union and the Russian
Federation as necessary to perform the customs operations as a person authorized by the Consignee to act
in respect of the declared Express Shipments.
4.2. The Consignee shall provide comprehensive and accurate details and documents to perform declaration
of the Express Shipments as stipulated in the customs laws of the Customs Union and the Russian
Federation and provide additional documents at the Customs Broker's request.
All the documents required to declare the goods should be provided within ten (10) calendar days from
the moment the goods arrive to the TSF.
4.3.The Consignee would take care of formalities related to the frequency of receiving shipments at his
own risk and cost.
4.4. The Shipper and the Consignee guarantee that they have legal authority or other legal grounds for
the Customs Broker to perform legally relevant actions on their behalf and shall be fully liable for
providing comprehensive and accurate information in respect of the Express Shipments.
5. Liability of the Parties
5.1. The Consignee shall be liable for penal sanctions imposed on
the Customs Broker as a result of the latter's breach of customs regulations due to the Consignee's
failure to provide comprehensive and/or accurate information and documents, including inconsistencies in
transported goods to their accompanying documents in terms of their name, quantity, other
characteristics affecting due declaration, as well as the Consignee being late in providing those
documents and information; and in that case the Consignee shall reimburse the Customs Broker all the
amounts of such sanctions against a separate invoice.
5.2. The Customs Broker shall not be liable for lost profits or other consequential and contingent
damages of the Consignee even if such damages are foreseeable or have been made known to the Customs
Broker or the Customs Broker could or should have known about them.
5.3. The Parties shall be released from liability for full or partial non-performance of their
respective obligations hereunder if it became a result of Force Majeure circumstances and those
circumstances directly affected performance of this Agreement.
6. Service Fees and Payment for Customs Operations:
6.1. Service fees are determined based on the Customs Broker's rates
as of the invoice date, including amounts of customs and other fees paid by the Customs Broker while
providing services hereunder.
6.2. The Consignee must pay for the Customs Broker's services.
6.3. The Customs Broker reserves the right to withhold any goods of the Consignee at the latter's
expense until the Customer Broker's services provided to the Consignee hereunder are paid in
7. General Provisions
7.1. Should the T&C and/or Agreement text change, the Parties
agree to apply the T&C effective as of the date of consent specified in Clause 2.2.
For DHL Terms and Conditions in Russian click