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Shipping

So as to ensure that you have an easy and pleasant shopping experience, we have already included custom taxes in the price for some countries, without any charge. No unexpected additional costs upon delivery, just the joy and convenience of receiving everything on your doorstep!

Click here to find out about our returns policy.

We inform you that during the sales period, deliveries may be delayed for 2-3 working days. We apologize for any inconvenience.


1.1 Shipping methods and costs

In order to offer you the best service and ensure quick shipments worldwide, we have chosen the fastest delivery services. Shipping costs vary depending on the delivery mode and destination (please refer to the table below). You shipping costs will be automatically calculated at checkout.

We strive to send all orders within 24 hours (orders accepted before 12.00 p.m. CET will be shipped the same day). Expected delivery times should be taken as a guide only. Moreover, we are not responsible for any delays caused by credit card authorisation processes in regard to the shipping date.

We offer two shipping options: Standard (delivery 3-4 working days) and Express (1-2 working days).

Look at the table below to know more about shipping costs and shipping times.

Standard Delivery
DESTINATION COSTS DELIVERY TIME
Italy FREE SHIPPING 3-4 Working Days
France FREE SHIPPING 3-4 Working Days
Spain FREE SHIPPING 3-4 Working Days
Germany FREE SHIPPING 3-4 Working Days
Austria FREE SHIPPING 3-4 Working Days
UK FREE SHIPPING 3-4 Working Days
Europe Standard 1* € 15.00 3-4 Working Days
Europe Standard 2* € 18.00 5-6 Working Days
Europe Standard 3* € 22.00 3-4 Working Days
Andorra € 12.00 3-4 Working Days
Switzerland € 20.00 3-5 Working Days
Canada $ 22.00 3-5 Working Days
Munich € 15.00 3-5 Working Days
Australia € 25.00 3-5 Working Days
South Korea € 25.00 3-5 Working Days
Taiwan € 25.00 3-5 Working Days
Mexico € 25.00 3-5 Working Days
Saudi Arabia € 25.00 3-5 Working Days
Singapore € 25.00 3-5 Working Days
Hong Kong € 25.00 3-5 Working Days
China € 25.00 3-5 Working Days
India € 25.00 3-5 Working Days
New Zealand € 25.00 3-5 Working Days
Japan ¥ 3000 3-4 Working Days
USA FREE SHIPPING 3-5 Working Days
Turkey € 35.00 3-5 Working Days
Ukraine € 35.00 3-5 Working Days
Europe Standard 1* Europe Standard 2* Europe Standard 3*
Austria Denmark Bulgaria
Belgium Ireland Cyprus
Czech Republic Poland Estonia
France Slovakia Finland
Germany Spain Greece
Luxemburg Switzerland Hungary
Netherlands   Liechtenstein
Slovenia   Lithuania
Norway   Malta
Croatia   Sweden
    Portugal
    Romania
Express Delivery
DESTINATION COST DELIVERY TIME
Europe Express 1* € 25.00 FOLLOWING WORKING DAY
Europe Express 2* € 48.00 FOLLOWING WORKING DAY
United Arab Emirates € 55.00 3-4 WORKING DAYS
Albania € 55.00 3-4 WORKING DAYS
Argentina € 55.00 3-4 WORKING DAYS
Australia € 45.00 3-4 WORKING DAYS
Azerbaijan € 55.00 3-4 WORKING DAYS
Bosnia and Herzegovina € 55.00 3-4 WORKING DAYS
Bahrain € 55.00 3-4 WORKING DAYS
Brunei € 55.00 3-4 WORKING DAYS
Brazil € 55.00 3-4 WORKING DAYS
Belarus € 55.00 3-4 WORKING DAYS
Belize € 55.00 3-4 WORKING DAYS
Canada $ 40.00 2 WORKING DAYS
Chile € 55.00 3-4 WORKING DAYS
China € 55.00 3-4 WORKING DAYS
Colombia € 55.00 3-4 WORKING DAYS
Dominican Republic € 55.00 3-4 WORKING DAYS
Algeria € 55.00 3-4 WORKING DAYS
Ecuador € 55.00 3-4 WORKING DAYS
Egypt € 55.00 3-4 WORKING DAYS
Ethiopia € 55.00 3-4 WORKING DAYS
Georgia € 55.00 3-4 WORKING DAYS
Guernsey € 55.00 3-4 WORKING DAYS
Greenland € 55.00 3-4 WORKING DAYS
Guatemala € 55.00 3-4 WORKING DAYS
Hong Kong € 55.00 3-4 WORKING DAYS
Croatia € 55.00 3-4 WORKING DAYS
Indonesia € 55.00 3-4 WORKING DAYS
Israel € 55.00 3-4 WORKING DAYS
India € 55.00 3-4 WORKING DAYS
Iceland € 55.00 3-4 WORKING DAYS
Italy € 12.00 1-2 WORKING DAYS
Jersey € 55.00 3-4 WORKING DAYS
Jordan € 55.00 3-4 WORKING DAYS
Japan ¥ 6000 3-4 WORKING DAYS
Kyrgyzstan € 55.00 3-4 WORKING DAYS
Korea (South) € 35.00 3-4 WORKING DAYS
Kuwait € 55.00 3-4 WORKING DAYS
Kazakhstan € 55.00 3-4 WORKING DAYS
Lebanon € 55.00 3-4 WORKING DAYS
Morocco € 55.00 3-4 WORKING DAYS
Moldavia € 55.00 3-4 WORKING DAYS
Macedonia € 55.00 3-4 WORKING DAYS
Macau € 55.00 3-4 WORKING DAYS
Mexico € 55.00 3-4 WORKING DAYSi
Malaysia € 55.00 3-4 WORKING DAYS
New Zealand € 55.00 3-4 WORKING DAYS
Oman € 55.00 3-4 WORKING DAYS
Panama € 55.00 3-4 WORKING DAYS
Philippines € 55.00 3-4 WORKING DAYS
Puerto Rico € 55.00 3-4 WORKING DAYS
Paraguay € 55.00 3-4 WORKING DAYS
Russian Federation € 55.00 12-14 WORKING DAYS
Qatar € 55.00 3-4 WORKING DAYS
Serbia € 55.00 3-4 WORKING DAYS
Saudi Arabia € 55.00 3-4 WORKING DAYS
Singapore € 55.00 3-4 WORKING DAYS
San Marino € 55.00 3-4 WORKING DAYS
Suriname € 55.00 3-4 WORKING DAYS
Siria € 55.00 3-4 WORKING DAYS
Thailand € 55.00 3-4 WORKING DAYS
Tajikistan € 55.00 3-4 WORKING DAYS
Tunisia € 55.00 3-4 WORKING DAYS
Turkey € 55.00 3-4 WORKING DAYS
Taiwan € 55.00 3-4 WORKING DAYS
Ukraine € 55.00 3-4 WORKING DAYS
United States $ 25.00 3-4 WORKING DAYS
United Kingdom £ 18.00 1-2 WORKING DAYS
Uruguay € 55.00 3-4 WORKING DAYS
Uzbekistan € 55.00 3-4 WORKING DAYS
Vatican City State (Holy See) € 55.00 3-4 WORKING DAYS
Venezuela € 55.00 3-4 WORKING DAYS
Vietnam € 55.00 3-4 WORKING DAYS
South Africa € 55.00 3-4 WORKING DAYS

*= Look at the following list:

Europe Express 1 Europe Express 2
Andorra Bulgaria
Austria Cyprus
Belgium Czech Reppublic
Denmark Estonia
Ireland Hungary
Finland Latvia
France Lithuania
Germany Malta
Greece Poland
Liechtenstein Romania
Luxemburg Slovakia
Munich Slovenia
Netherlands  
Norway  
Portugal  
Spain  
Sweden  
Switzerland  
2. Shipments to the Russian Federation

Due to tax legislation, limits may exist on orders from abroad.

  • - These limitations are not applied to deliveries to Moscow, the Moscow region, Saint Petersburg, Kaliningrad, Kazan, Krasnodar, Rostov on Don, Khabarovsk, Murmansk, Samara, Togliatti and other major cities;
  • - For cities such as Volgograd, Bryansk, Kaluga, Yaroslavl, Stavropol and Sochi, the maximum value of products that can be purchased per month is 1000;
  • - For some smaller cities the limit is a 200.

To check that your city is not subject to any limitations, you can contact our Customer Service.

3. Vatican City

The available shipping options are the same as those for Italy.

4. Shipments to Gaza

All orders to Gaza are temporarily suspended. To ensure you receive the package, we ask that you select an alternative address.

5. Important shipping information

Please take the following information into consideration:

  • - All orders require a signature upon receipt;
  • - We are not able to redirect orders to a different address after they have been shipped. Therefore, we ask that you take care to provide us with an address where you will be found at the time of delivery based on the delivery times given;
  • - Our delivery services do not ship to PO boxes nor do they offer general delivery;
  • - If our delivery services find no one at the given address, they will try to deliver the package another three times, leaving a sheet with instructions each time.
  • 6. When do we ship?

    Our online store ships to all countries, delivering from Monday to Friday during working hours. A delivery time cannot be booked.
    Some carriers do not deliver on days preceding holidays or on holidays.

    7. Free shipping

    Sometimes we launch free shipping promotions. Please note that the free shipping promotion will be added to your order at the checkout.
    If you need to return a purchased item during a free shipping promotion, your return will be free.

    8. Your first order

    For your security, if you are making an order for the first time, it can only be sent to the cardholder's billing address or to a company address which we will see to verifying independently afterwards. To prevent delays, we ask that you take care to ensure that your billing address is the same as that on your card statement and that you write the cardholder's name exactly as it appears on your card. We also ask that you ensure you enter your contact details accurately, so that we can get in touch with you if required.

    9. Insurance

    Please note that we insure every order in transit, right up until it is delivered. We require a signature for each product delivered, and at this point the responsibility for the order passes to you. If you are not the person who will receive your package (for example, in the case of a gift) then the person who signed confirms delivery and becomes responsible for the package.

    10. Track your order

    You can check the status of your order by signing in to your account and visiting the "Orders" section.

    11. Taxes and duties

    In order to ensure that shipping costs are accurate, while you browse our site we recommend that you select the shipping country by using the "Change Country" link at the right top of the page. Local VAT will be applied to all destinations in the European Union, the UK and the USA.

    In many countries, shipping is done by DDP (Delivered Duty Paid), for which the applicable import fees are included in the final product price.

    Shipping is done via DDP in the following countries:


    DDP
    Japan
    Norway
    Singapore
    Switzerland
    Canada
    United Kingdom

    If a DDU (Delivered Duty Unpaid) destination is selected, the indicated price for the products does not include taxes and VAT. The recipient is responsible for all import fees, custom taxes and local taxes imposed by the country where shipment is made. The payment of these taxes is required in order to relieve the order from custom charges.

    We cannot predict what the amount to pay for taxes and customs will be, therefore we ask that you check before making an order. Our online store ships worldwide with our couriers (DHL - Shipments to Italy and the Russian Federation) and shipping costs are already included in the final order total. In any case, as the international courier of your order, our curriers can present you with a separate invoice for the local taxes that need to be paid.

    Please note that the Russian Federation is a DDU destination. To get more information on custom policies, see the official site for the Federal Customs Service here.

    DHL EXPRESS NETWORK TERMS AND CONDITIONS OF CARRIAGE AND CUSTOMS OPERATIONS (“T&C”)

    These T&C are applied to services provided by Express Carrier DHL Express in respect of delivery of Express Shipments for personal use.

    1. Terms used herein:

    Express Carrier: DHL Express is represented within the Russian Federation by two entities, DHL International AO and DHL Express OOO. DHL Express as well as third parties work together to deliver Express Shipments internationally and perform customs operations in respect of Express Shipments.

    Customs Broker means DHL Express OOO performing customs operations in the name and on behalf of the customs applicant and other interested parties in accordance with the customs laws of the Customs Union.

    Express Shipment means goods shipped in express mode by any means of transportation using electronic shipment organisation and tracking system on www.dhl.ru website to deliver those goods to the Consignee pursuant to an individual waybill within the shortest possible and/or fixed period of time.

    Shipper means a legal entity, normally an online store that handed Express Shipments over to the Express Carrier for delivery.

    Consignee means an individual consignee of Express Shipment specified in the DHL Express waybill.


    2. T&C Subject Matter

    2.1. These T&C are a public offer and form a consensual type Delivery and Customs Operations Agreement in respect of Express Shipments by and between the Shipper/Consignee, the Express Carrier and the Customs Broker (Agreement).
    2.2. Consignee of Express Shipments accepts the provisions of this Agreement for themselves and for other directly or indirectly interested parties, including the Shipper, by pressing a button, ticking a box or putting any other sign in the box “I accept terms and conditions of the Public Offer, as well as/or by any other means of actual confirmation of their consent when ordering goods at the Shipper's website.
    2.3. Under the applicable legislation in Russian Federation Express Carrier and Customs Broker shall have the right to demand from Consignee documents and information necessary for international delivery of Express Shipments and customs operations in respect of Express Shipment, including those containing information comprising commercial, bank and other secrets protected by law, or other confidential information, and obtain such documents and information within the time limits ensuring observance of the requirements specified in the applicable legislation.

    Express Carrier and Customs Broker hereby acknowledge and confirm that the obtained information comprising state, commercial, bank and other secrets protected by the law or other confidential information must not be disclosed or used by Express Carrier and Customs Broker and their employees for their own purposes, handed over to other persons, except for the cases envisaged in the applicable legislation in Russian Federation other cases when disclosure of the information is required for international delivery of Express Shipments and customs operations in respect of Express Shipment.


    3. DHL Express Network Terms and Conditions of Carriage.

    3.1. The Shipper and the Consignee acknowledge that normal DHL Express Delivery Terms and Conditions apply to carriage of goods via DHL Express network; the key provisions thereof that are essential for the Consignee are listed below:

    Deliveries and Undeliverables

    Shipments cannot be delivered to PO box address or postal codes only. Shipments are delivered to the Consignee’s address given by Shipper (which in the case of mail services shall be deemed to be the first receiving postal service) but not necessarily to the named Consignee personally. Shipments to addresses with a central receiving area will be delivered to that area precisely. If the Shipment is deemed to be unacceptable, or it has been undervalued for customs purposes, or Consignee cannot be reasonably identified or located, or Consignee refuses delivery or to pay for delivery, DHL shall use reasonable efforts to return the Shipment to Shipper at Shipper’s cost, failing which the Shipment is transferred to DHL and may be sold by DHL without incurring any liability whatsoever to Shipper or anyone else, with the proceeds of sale less service charges and related administrative costs to be returned to Shipper.

    Inspection

    DHL has the right to open and inspect Shipments without notice.

    DHL's Liability

    DHL's liability is expressly limited to direct loss and damage only and cannot exceed per kilo/lb limits pursuant to Section 6. Any other types of loss or damage whatsoever are excluded (including but not limited to lost profits, interest, future business), whether such loss or damage is special or indirect, and even if the risk of such loss or damage was brought to DHL's attention before or after acceptance of the Shipment. If a Shipment combines carriage by air, road or other mode of transport, it shall be deemed to have been carried by air. DHL's liability in respect of any one Shipment transported, without prejudice to Sections 7 through 11, is limited to its actual cash value and shall not exceed:
    - an amount calculated based on $US 25.00/kilogram or $US 11.34/lb for Shipments transported by air or other non-road mode of transportation; or
    - an amount calculated based on $US 12.00/kilogram or $US 5.44 /lb for Shipments transported by road.

    Claims are limited to one claim per Shipment; settlement of such claim will be full and final settlement for all loss or damage in connection therewith. If Shipper regards these limits as insufficient they must make a special declaration of value and request insurance as described in Section 8 (Shipment Insurance) or make their own insurance arrangements, failing which Shipper assumes all risks of loss or damage.

    Time Limits for Claims

    All claims must be submitted in writing to DHL within thirty (30) days from the date that DHL accepted the Shipment, failing which DHL shall have no liability whatsoever in respect of those claims.

    Delayed Shipments and Money-Back Guarantee

    DHL will make every reasonable effort to deliver the Shipment according to DHL's regular delivery schedules, however, these schedules are not binding and do not form part of this Agreement. DHL is not liable for any damages or loss caused by delays.

    Certain services have a money-back guarantee which provides for a credit or refund for delay of all or part of the Shipment's transport charges in some cases. The Money-Back Guarantee Terms and Conditions are available on the DHL website (www.dhl.com) or from DHL Customer Service.

    Circumstances out of DHL's control

    DHL is not liable for any loss or damage arising out of circumstances beyond DHL’s control. These include but are not limited to electrical or magnetic damage to, or erasure of, electronic or photographic images, data or recordings; any defect or characteristic related to the nature of the Shipment, even if made known to DHL; any act or omission by a person not employed or contracted by DHL, e.g. Shipper, Consignee, third party, customs authorities or other government officials; Force Majeur, e.g. earthquake, cyclone, storm, flood, fog, war, plane crash or embargo, riot or civil commotion, industrial action.

    International Conventions

    If Shipments are transported by air and involve an ultimate destination or stop in a country other than the country of departure, the Montreal Convention, or the Warsaw Convention as applicable, governs. For international road transportation, the Convention for the International Carriage of Goods by Road (CMR) may apply. These conventions limit DHL's liability for shipment loss or damage.

    Routing

    Shipper agrees to all routing and diversion, including the possibility that the Shipment may be carried via intermediate stopping places.

    Governing Law

    Any dispute arising under or in any way connected with these Terms and Conditions shall be subject, for the benefit of DHL, to the non-exclusive jurisdiction of the courts of, and governed by the law of, the country of origin of the Shipment, and Shipper irrevocably submits to such jurisdiction, unless contrary to applicable law.

    3.2 Full text of the DHL Express Network Terms and Conditions of Transport is available on www.dhl.ru website.


    4. Customs Operations Terms & Conditions

    4.1. Customs Broker:
    4.1.1 may carry out customs declaration of Express Shipments;
    4.1.2. inform the Consignee of the date of the goods arrival to the temporary storage facility (TSF) by fax or email;
    4.1.3. perform other actions stipulated in the customs laws of the Customs Union and the Russian Federation as necessary to perform the customs operations as a person authorized by the Consignee to act in respect of the declared Express Shipments.
    4.2. The Consignee shall provide comprehensive and accurate details and documents to perform declaration of the Express Shipments as stipulated in the customs laws of the Customs Union and the Russian Federation and provide additional documents at the Customs Broker's request.
    All the documents required to declare the goods should be provided within ten (10) calendar days from the moment the goods arrive to the TSF.
    4.3.The Consignee would take care of formalities related to the frequency of receiving shipments at his own risk and cost.
    4.4. The Shipper and the Consignee guarantee that they have legal authority or other legal grounds for the Customs Broker to perform legally relevant actions on their behalf and shall be fully liable for providing comprehensive and accurate information in respect of the Express Shipments.

    5. Liability of the Parties

    5.1. The Consignee shall be liable for penal sanctions imposed on the Customs Broker as a result of the latter's breach of customs regulations due to the Consignee's failure to provide comprehensive and/or accurate information and documents, including inconsistencies in transported goods to their accompanying documents in terms of their name, quantity, other characteristics affecting due declaration, as well as the Consignee being late in providing those documents and information; and in that case the Consignee shall reimburse the Customs Broker all the amounts of such sanctions against a separate invoice.
    5.2. The Customs Broker shall not be liable for lost profits or other consequential and contingent damages of the Consignee even if such damages are foreseeable or have been made known to the Customs Broker or the Customs Broker could or should have known about them.
    5.3. The Parties shall be released from liability for full or partial non-performance of their respective obligations hereunder if it became a result of Force Majeure circumstances and those circumstances directly affected performance of this Agreement.

    6. Service Fees and Payment for Customs Operations:

    6.1. Service fees are determined based on the Customs Broker's rates as of the invoice date, including amounts of customs and other fees paid by the Customs Broker while providing services hereunder.
    6.2. The Consignee must pay for the Customs Broker's services.
    6.3. The Customs Broker reserves the right to withhold any goods of the Consignee at the latter's expense until the Customer Broker's services provided to the Consignee hereunder are paid in full.

    7. General Provisions

    7.1. Should the T&C and/or Agreement text change, the Parties agree to apply the T&C effective as of the date of consent specified in Clause 2.2.

    For DHL Terms and Conditions in Russian click here