LEATHER AND SHEEPSKIN
The leather and sheepskin used by PARAJUMPERS come from the food industry. Our products do not come from animals protected by CITES (the Convention on International Trade in Endangered Species of Wild Fauna and Flora), but from sheep that are reared in flocks. Furthermore, the skins are not tanned with whale oil or other cetacean oils.
The down inside our jackets is either 90/10 or 100% duck down originating from both Asian and European countries. We, at Parajumpers, feel very strongly about animal welfare and, therefore, require that all our down suppliers provide proof that their material is exclusively a by-product of the food industry and that the animals are not plucked alive. Not only do we request signed declarations stating this from the suppliers themselves, we also require that their down be certified by an accredited third-party certification body, such as IDFL (International Down and Feather Testing Laboratory) or EDFA (European Down and Feather Association).
The manufacture of all PJS products is subject to strict quality controls. At Parajumpers, we guarantee that the materials and workmanship of all the products we make will stand up to the use for which they are designed.
If you purchased the PJS product from this website.
Any defects in the materials or workmanship are covered by a 2-year warranty which, however, does not cover normal wear and tear, misuse, accidents or improper care of the product.
If you have a problem with your PJS product, please send the following information about the item to our customer service department at firstname.lastname@example.org:
- Order number;
- Name/style code;
- Full front view picture of the item;
- Detailed picture of the problem.
- One overview picture of the damage that show the location;
- A close-up picture of the QR/Certilogo code with all numbers visible (located inside the item on a small flap).
If your PJS product fails due to a manufacturing or workmanship defect, where possible, we will repair the item free of charge. If the product is not repairable, or the cost of the repairs exceeds the value of the product, we may choose to replace the product instead. Please understand we may be out of stock or no longer carry that particular style or color and will do everything possible to replace the garment with the closest possible style. If the replacement is not possible, we will reimburse the item.
When sending us your damaged garment, please remember to:
- Send the product in a clean condition. Soiled garments will be returned unprocessed.
- Make sure that the shipping is prepaid and the package is insured for full replacement value. PJS will cover the return shipping costs of repaired garments.
- Please enclose a short note that includes your name, phone number and street address
If you purchased the PJS product from a different store (both online and offline).
Please contact the seller of the PJS product: they will provide appropriate assistance. Please note that we cannot provide support when the product has not been sold directly by us.