Conditions of sale
You can request any information through our support services by contacting Customer Services. You can receive information concerning orders and shipping and refunds and returns of products purchased on Parajumpers.it. Please remember that you can always contact the Seller through our Customer Service.
1. Our Business Policy
1.1The Seller offers products for sale on Parajumpers.it and its e-commerce business services are available exclusively to its end users, i.e. "consumers".
1.2 When we talk about the "consumer", we mean any natural person who is acting on Parajumpers.it for purposes which are outside his or her trade, business or profession. If you are not a "consumer", we ask that you abstain from purchasing any products on Parajumpers.it.
1.3 In view of its business policy, the Seller reserves the right not to process orders received from people who are not "consumers" and any other order which does not comply with its business policy.
1.4 These Conditions of Sale exclusively regulate the offer, transmission and acceptance of purchase orders relating to products on Parajumpers.it between the users of Parajumpers.it and the Seller.
1.5 However, the Conditions of Sale do not regulate the supply of services or the sale of products performed by third parties other than the Seller that are found on Parajumpers.it through links, banners or other hypertext links. Before sending orders and purchasing products and services from third parties other than the Seller, we recommend that you verify their conditions of sale, since the Seller is not liable for the supply of services provided by third parties other than the Seller or for the execution of e-commerce transactions between the users of Parajumpers.it and third parties.
2. How to Conclude a Contract with the Seller
2.1 To conclude a contract and place an order for the purchase of one or more products on Parajumpers.it, you must fill out the online order form and send it electronically to the Seller, following the relevant instructions.
2.2 The order form contains a link to the Conditions of Sale and the Return Policy, and a summary of the information concerning the main characteristics of each product ordered and the corresponding price (including all applicable fees and taxes), the type of payment that you may use in order to purchase each product, shipping methods for the purchased products, shipping and delivery costs and the terms and conditions for exercising your right to cancel and the means and times for returning purchased products.
2.3 The contract is concluded and an order shall be deemed to have been submitted when the Seller receives your order form electronically and the order information has been verified as correct.
2.4 Before submitting your order form for the purchase of products, you will be asked to carefully read the Conditions of Sale and the Return Policy, to print a copy using the print option and to save or reproduce a copy for your own personal use.
2.5 The order form will be filed in our database for the time required to process your order and as provided by law. You can access your order form by going to the My Account area.
2.6 After your order form has been submitted and the contract concluded, the Seller will process your order.
2.7 The Seller may not process purchases when there are not sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available. In these instances, we will inform you via email that the contract has not been concluded and that the Seller has not carried out your purchase order, giving the reasons. If the products displayed on Parajumpers.it are no longer available or no longer for sale at the time of your last access to the site or when you sent the order form, the Seller shall promptly inform you of the unavailability of the ordered products within thirty (30) days from the day after the Seller received your order. If the order form has been sent and the price paid, the Seller will refund the amount you have already paid.
2.8 By submitting an order form, you unconditionally accept and undertake to observe the provisions of these Conditions of Sale in dealings with the Seller. Should you not agree with certain provisions of these Conditions of Sale, please do not submit your order form for the purchase of products on Parajumpers.it.
2.10 Upon concluding the contract and submitting an order form, the Seller shall send you a purchase order receipt email, containing the information already listed on the order form (link to the Conditions of Sale and Return Policy, the products' main characteristics, detailed information on the price, payment methods, your right to cancel and shipping costs).
3. Guarantees and Product Price Indication
3.1 On Parajumpers.it we only offer products marked with the "Parajumpers" trademark. These products are purchased directly from the Seller by Parajumpers S.p.A. – with registered office in Sestiere San Marco 3877 – 30124 Venezia (VE) italy – and/or by manufacturers authorised by Parajumpers S.p.A.
3.2 The Seller does not sell used products, flawed products or products of lower quality than the corresponding market standards.
3.3 The main characteristics of products are shown on Parajumpers.it on each product page. The products offered for sale on Parajumpers.it may not exactly correspond to the real items in terms of image and colours due to the Internet browser or monitor used.
3.4 Prices may be subject to change. Check the final sale price before sending the relevant order form.
3.5 Orders made from a country site other than from the one you are shipping to, or to addresses to which the Seller cannot ship, cannot be accepted by the Seller.
3.6 All products come with an identification tag attached with a disposable seal. Please do not remove the tag or seal from the purchased products as they are an integral part.
3.7 The Seller, in the instance that you exercise your right to cancel, is entitled to not accept the return of products that do not have their corresponding tag or that have been altered in regard to their fundamental and qualitative characteristics or which have been damaged.
4.1 Payment of the product prices and relevant costs for shipping and delivery must be made using one of the methods indicated on the order form.
4.2 In case of payment by credit card, the financial information (for example, the credit / debit card number or the date of its expiry) will be forwarded to an external payment service provider (PSP) which, via 256 bit DigiCert SSL SHA2-certified encrypted protocol, guarantees the security of online transactions. Furthermore, such information will never be used by the Seller except for carrying out the procedures related to your purchase or to issue refunds in the case of product returns, after you have exercised your right to cancel or where it is necessary to prevent or report cases of fraud on Parajumpers.it to the police. The price for the purchase of products and the shipping costs, as indicated in the order form, will be charged to your current account only when the purchased products are shipped.
5. Product Shipping and Delivery
To find out about the specific shipping and delivery methods available for products, please see our Customer Care section. Please pay attention to the information given in this section as the instructions contained therein are an integral and substantial part of these Conditions of Sale and, therefore, are considered to be fully understood and accepted by you when you submit your order form.
6. Customer Service
You can request any information from our support service: please contact us by visiting our Customer Service area.
7. Right to Cancel
7.1 You have the right to cancel the contract concluded with the Seller, without any penalty and without specifying the reason, within fourteen (14) working days, beginning on the day you receive the products purchased on Parajumpers.it. However, you cannot exchange the chosen item with another.
7.2 To find out about the specific ways that you can cancel the contract, please refer to the Return Policy section. Please pay attention to the information given in this section as the instructions contained therein are an integral and substantial part of these Conditions of Sale and, therefore, are considered to be fully understood and accepted by you when you submit your order form.
9. Governing Law
These General Conditions of Sale are governed by Italian law and in particular by Italian legislative decree No. 206 of 6 September 2005 on the Consumer Code, with specific reference to distance contracts, and by Italian legislative decree No. 70 of 9 April 2003 on certain aspects related to e-commerce.
10. Amendments and Updates
The Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons. The new Conditions of Sale shall be effective from the date they are published on Parajumpers.it.
11. Company Information
The Level Group USA Corp
30B Vreeland Road Suite 120 Florham Park, NJ 07932 (“TLG USA”)
Last update: July 2021